Ella Baché Brisbane at Post Office Square

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Cancellation & Confirmation

Our Policies:

Booking an appointment: We understand that sometimes you need to change your appointment. To avoid any inconvenience, we kindly ask that you give us at least 12 hours notice so that some one else may visit us. For treatments of over $100 or one hour, if this notice is not given a 50% cancellation fee will apply. When making an appointment we will require your credit card details to secure your booking.

Appointment Confirmation: We will ask for your phone number so we can confirm your appointment and your mobile number is the best form of contact. We will confirm your appointment via text message and you have the convenience of responding by text any time either during or after trading hours to secure your appointment. Of course you can also ring to confirm during business hours if you prefer. If you do not confirm your appointment we are unable to guarantee your booking.

Running Late: If you are running late we will endeavour to accommodate you as best we can. However, to avoid inconveniencing our other clients, we may not be able to guarantee your full treatment time. 

Children: Our salons follow established occupational health and safety procedures and due to the nature of our business electrical equipment, hot wax, steam and other dangers to children exist in our treatment rooms. Because of these dangers we do not permit children in the treatment rooms. Children must be supervised by an adult at all times in our waiting area. Our priority is your children's safety and we appreciate your consideration in honouring this policy.

Gift Vouchers: Our gift vouchers have a flexible 6 month expiry date. A gift voucher number is required when making your booking and must be presented in the form of payment for your treatment on the day of service. Due to demand we are unable to redeem gift vouchers on Thursday nights and Saturdays without notice. We require 12 hours notice if a Gift Voucher treatment is cancelled or changed. If this notice is not given, 50% of the gift voucher value will be redeemed.

Thank You!

We thank you for choosing Ella Baché Post Office Square and appreciate your understanding in ensuring we are able to provide the best possible service for all our valued clients